1. ​​Order Processing​​

   • Orders are processed within ​​1-2 business days​​ post-purchase and transferred to logistics partners (delays may occur due to warehouse operations or force majeure) 
     
     
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   • Peak periods (e.g., holidays) may extend processing to ​​3-5 business days​​, with customers notified via email.

2. ​​Shipping Methods & Timelines​​

   ​​Region​​	​​Standard Delivery​​	​​Free Shipping Threshold​​	​​Express Delivery​​ (Optional)
   Germany🇩🇪, Austria	3-5 business days	€39+	1-2 days (Prime members)
   Switzerland🇨🇭	5-7 business days	CHF 49+	Not available
   Eastern Europe🇷🇴🇭🇺	7-14 business days	€49–€99 (country-specific)	Not available
   North America🇺🇸🇨🇦	5-10 business days	$150+	2-3 days (surcharge applies)

   ​​Notes​​:

   • Remote areas (e.g., Alaska, Hawaii, Yukon) incur additional fees and are excluded from free shipping 
     
     
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   • Media-rated items (18+) or hazardous goods (e.g., lithium batteries) require manual approval and extra fees 
     
     
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3. ​​Delivery Management​​

   • ​​Multi-level Handling​​:
     • Delivery Level: Consolidates demand lines, containers, or packages; tracks freight status and tracking IDs holistically 
       
       
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     • Container Level: Shipping containers (e.g., pallets) cannot be split across deliveries; freight tracking is container-specific 
       
       
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     • Package Level: Individual parcels manage freight data independently but belong to a parent delivery 
       
       
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   • ​​Signature Requirement​​: Adult signature (≥21 years) mandatory for controlled items (e.g., alcohol); ID verification required 
     
     
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4. ​​Restrictions​​

   • ❌ No delivery to PO boxes, military bases, or sanctioned regions (e.g., Crimea, Donetsk) 
     
     
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   • ⚠️ Time-Definite Delivery (e.g., same-day/next-day) subject to route optimization and customs clearance efficiency 
     
     
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🚫 ​​Export Restrictions​​

1. ​​Controlled Goods & Technologies​​

   • ​​Prohibited Exports​​:
     • Military/nuclear technologies listed in China’s Catalogue of Prohibited/ Restricted Export Technologies 
       
       
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     • EAR99-controlled items (e.g., AI chips, encryption tools) under U.S. regulations 
       
       
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   • ​​Restricted Exports​​:
     • Require ​​export licenses​​ (30-day approval cycle) for dual-use items (e.g., biomedical cold chain equipment) 
       
       
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2. ​​Destination Controls​​

   ​​Sanction Type​​	​​Regions/Countries​​	​​Compliance Requirements​​
   Full Embargo	Russia🇷🇺, Belarus🇧🇾, North Korea🇰🇵	Direct/indirect trade banned (including transit via EAEU)  .
   Partial Sanctions	Iran🇮🇷, Syria🇸🇾, Venezuela🇻🇪	Screen end-users against SDN lists; reject if matches found  .
   Transshipment Rules	Goods via EAEU (e.g., Kazakhstan)	Customer must sign Compliance Undertaking; no re-export to Russia  .

3. ​​Documentation​​

   • ​​Mandatory Documents​​: Commercial Invoice, Packing List, Certificate of Origin, Export License (for restricted goods) 
     
     
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   • ​​Screening​​: Verify clients against U.S. SDN/Entity Lists and EU Proliferation Lists pre-transaction 
     
     
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⚖️ ​​General Terms​​

1. ​​Duties & Taxes​​

   • Import VAT/duties for international shipments (e.g., Switzerland🇨🇭, Canada🇨🇦) are buyer-responsible unless DDP (Delivered Duty Paid) is contracted 
     
     
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2. ​​Policy Updates & Liability​​

   • Terms dynamically align with sanction list updates (e.g., U.S. BIS monthly revisions); no prior notice required 
     
     
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   • No liability for delivery failures caused by force majeure (war, pandemics, customs seizures) 
     
     
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3. ​​Dispute Resolution​​

   • Trade disputes resolved via arbitration (Hong Kong/Singapore); CISG (UN Convention) applies if unstated